Terms & Conditions
Last updated: 07/07/2026
These Terms & Conditions apply when you use this website, make an enquiry, request a quote, place a booking, hire equipment, purchase personalised items or use services provided by Spinning Top Activities.
Please read these Terms & Conditions carefully before placing a booking. By confirming a booking, paying a deposit or using our services, you agree to these terms.
1. Who we are
Spinning Top Activities
164 Honey Pot Lane
Stanmore
HA7 1EE
Phone: 07391 232897
Email: info@spinningtopactivities.com
2. Our services
Spinning Top Activities provides event hire, party services, decor, personalised items and related event support.
Our services may include, but are not limited to:
Children’s party hire.
Adult event hire.
Tables, benches and chairs.
Soft play and activity hire.
Decor and event styling.
Welcome boards and seating boards.
Personalised plates, cups, napkins, labels and table details.
Invitations and other printed or personalised event items.
Entertainment, party support and event add-ons.
Delivery, setup and collection services.
The exact services provided will depend on the quote, package, invoice or written booking confirmation agreed with you.
3. Quotes and prices
Prices shown on the website, social media or marketing materials are for guidance only and may change depending on the event requirements.
Final prices may depend on factors including location, event date, access, setup size, hire duration, delivery distance, guest numbers, theme, customisation, staffing requirements and the items requested.
A quote does not confirm a booking. A booking is only confirmed once we have accepted the booking and any required deposit or payment has been received.
Quotes may be withdrawn or amended if the event details change.
4. Bookings
To make a booking, you must provide accurate event information, including the date, time, location, venue details, access arrangements and services required.
You are responsible for checking that all booking details are correct before confirming.
Spinning Top Activities reserves the right to refuse or cancel a booking where the requested service is unavailable, unsuitable, unsafe, impractical or outside our service area.
A booking is not secured until confirmation has been provided by Spinning Top Activities.
5. Deposits and payments
A deposit or booking payment may be required to secure your booking.
The amount due, payment schedule and final balance date will be confirmed at the time of booking.
If payment is not received by the agreed deadline, Spinning Top Activities may treat the booking as cancelled.
Any unpaid balance must be paid before the event, unless otherwise agreed in writing.
We may refuse to deliver, set up or provide services where payment has not been made as agreed.
6. Changes to bookings
If you need to change your booking, you must contact us as soon as possible.
Changes may include the event date, time, location, guest numbers, theme, items requested or setup requirements.
We will try to accommodate changes where possible, but changes are not guaranteed.
Additional charges may apply if the change affects the cost of delivery, staffing, hire items, materials, production, setup time or supplier costs.
Changes to personalised items may not be possible once design work, printing, production or ordering has started.
7. Cancellations by you
If you wish to cancel a booking, you must contact Spinning Top Activities in writing by email or message.
Cancellation charges may apply depending on the timing of the cancellation, the type of service booked, work already completed, items reserved, materials purchased and costs already incurred.
Where a deposit has been paid, we may retain all or part of the deposit to cover reasonable losses, costs and work already carried out.
For personalised, bespoke or custom-made items, cancellations may not be possible once design, production, printing or ordering has started.
If your booking includes event hire, decor, setup, staffing or delivery, cancellation charges may apply if we have reserved time, turned away other bookings, purchased materials or arranged staff or suppliers for your event.
Your statutory rights are not affected.
8. Cooling-off rights
Where you are booking as a consumer online, by phone, by email or away from our premises, you may have a legal right to cancel within 14 days, depending on the type of goods or services ordered.
This right may not apply to personalised, bespoke or custom-made items.
If you ask us to begin work or provide services during the 14-day cancellation period, you may be required to pay for work already carried out, materials purchased, services provided or costs incurred.
If a service has been fully completed with your agreement during the cancellation period, your right to cancel may be affected.
This section does not limit any rights you have under consumer law.
9. Cancellations by Spinning Top Activities
Spinning Top Activities may cancel or refuse to provide a booking if:
Payment has not been made.
The event details provided are incorrect or incomplete.
The venue or setup area is unsafe or unsuitable.
There is no suitable access for delivery or setup.
Weather conditions make the setup unsafe.
Required permissions have not been obtained.
Equipment or items become unavailable due to damage, loss or circumstances outside our control.
Staff illness, supplier failure, vehicle issues or emergencies prevent us from providing the service.
You breach these Terms & Conditions.
Where we cancel a booking due to our own fault, we will refund payments made for services not provided.
Where we cancel because of incorrect information, unsafe conditions, lack of access, unpaid balances or your breach of these terms, cancellation charges may apply.
10. Venue, access and setup requirements
You are responsible for making sure the venue is suitable for the booked services.
You must ensure that:
The venue allows the items, decor, entertainment or setup booked.
There is suitable access for delivery, setup and collection.
Parking, loading access and venue permissions are arranged.
The setup area is clear, clean, level, safe and ready before we arrive.
There is enough space for the booked items.
Any required power supply is available and safe to use.
The venue rules are provided to us in advance where relevant.
If we cannot complete setup because of access issues, venue restrictions, lack of space, unsafe conditions or incorrect information, the full booking charge may still apply.
Additional charges may apply for waiting time, difficult access, stairs, long carrying distances, parking charges, congestion charges or late collection.
11. Outdoor events and weather
Outdoor bookings are accepted at your own risk.
You must provide a suitable, safe and level setup area.
Some items may not be suitable for rain, high winds, wet ground, extreme heat or poor weather conditions.
Spinning Top Activities may refuse to set up, or may remove items, if we believe the conditions are unsafe or unsuitable.
No refund will be due where we are unable to provide the service because of unsafe weather, unsuitable ground, lack of shelter or poor outdoor conditions outside our control.
Where possible, we recommend having an indoor backup plan.
12. Hire items and equipment
All hire items remain the property of Spinning Top Activities unless clearly stated otherwise.
You must take reasonable care of all hire items while they are in your possession or at your event.
Hire items must not be moved, altered, climbed on, damaged, misused or taken away without permission.
You must not attach items, tape, glue, pins, staples, balloons, signage, banners or decorations to our equipment unless agreed in advance.
Items must be returned in the same condition as supplied, allowing for reasonable use.
You may be charged for damage, loss, breakage, missing items, excessive cleaning or misuse.
13. Soft play, children’s equipment and supervision
Where children’s equipment, soft play, activities or party items are provided, children must be supervised by a responsible adult at all times.
Spinning Top Activities does not accept responsibility for accidents, injuries or damage caused by lack of supervision, misuse of equipment, rough play, unsafe behaviour or failure to follow safety instructions.
Food, drink, face paint, shoes, sharp objects and unsafe items should be kept away from soft play or activity equipment unless otherwise agreed.
Age, weight or usage limits must be followed where provided.
The customer is responsible for ensuring that children use the equipment safely and appropriately.
14. Personalised and custom items
For personalised items, you are responsible for checking all names, dates, ages, spellings, wording, colours, themes and design details before approval.
Once a design is approved, Spinning Top Activities is not responsible for errors that were present in the approved version.
Colours may vary slightly between digital previews, screens, printed materials and final products.
Personalised, bespoke and custom-made items may not be refundable unless faulty or not as described.
Changes may not be possible once printing, production, ordering or design work has started.
15. Design proofs and approvals
Where design proofs are provided, you must review them carefully.
Approval may be given by email, message or other written confirmation.
Once approved, the design may be sent to print, production or preparation.
Delays in providing approval may affect delivery times, production times or availability.
Urgent changes after approval may incur extra charges and may not always be possible.
16. Delivery, setup and collection
Delivery, setup and collection times will be agreed as part of your booking.
Times may be affected by traffic, weather, venue access, previous bookings or circumstances outside our control.
You must make sure someone responsible is available at the venue for delivery, setup and collection.
If we are delayed due to access problems, parking issues, venue restrictions or customer delay, additional charges may apply.
If items are not ready for collection at the agreed time, or if access is unavailable, additional collection charges may apply.
17. Customer responsibilities
You agree to:
Provide accurate booking and event information.
Pay all amounts due on time.
Ensure the venue is suitable and accessible.
Obtain any required venue permissions.
Supervise children and guests where required.
Use all hire items safely and responsibly.
Follow any safety instructions provided.
Protect hire items from damage, theft, weather and misuse.
Inform us immediately of any issue, damage or change affecting the booking.
Failure to meet these responsibilities may result in extra charges, cancellation or refusal to provide the service.
18. Damage, loss and cleaning charges
You may be charged for:
Damaged hire items.
Lost or missing items.
Broken equipment.
Stained or excessively dirty items.
Items returned late.
Equipment moved or altered without permission.
Cleaning beyond normal use.
Replacement or repair costs where items cannot be restored.
Charges will be based on the reasonable cost of repair, replacement, cleaning, labour, transport or loss of use.
19. Photos, videos and promotional use
Spinning Top Activities may take photos or videos of event setups, decor, hire items, personalised products and displays for portfolio, website, social media and marketing purposes.
We will not intentionally use close-up images of children or guests for promotional purposes without appropriate permission.
If you do not want your setup or event details used for marketing, please tell us in writing before the event.
If you would like an image removed from our website or social media, contact us using the details above.
20. Website use
The content on this website is provided for general information only.
We aim to keep information accurate and up to date, but we do not guarantee that all website content, prices, availability or descriptions will always be complete, current or error-free.
We may update, remove or change website content at any time.
You must not misuse this website, attempt to interfere with its security or copy website content without permission.
21. Intellectual property
All website text, images, designs, branding, graphics, layouts and content belong to Spinning Top Activities or are used with permission.
You must not copy, reproduce, edit, publish, distribute or use our content for commercial purposes without written permission.
Custom designs created by Spinning Top Activities remain our intellectual property unless otherwise agreed in writing.
22. Third-party suppliers and services
We may work with third-party suppliers, contractors, venues, printers, delivery providers, entertainers, staff or service providers to complete your booking.
We are not responsible for delays, failures or issues caused by third parties outside our reasonable control, but we will try to resolve issues where possible.
Where you book or use a third-party service directly, their own terms and conditions may apply.
23. Liability
Spinning Top Activities will provide services with reasonable care and skill.
We are not responsible for loss, injury, damage, delay or additional cost caused by:
Incorrect information provided by you.
Venue restrictions or access problems.
Unsafe use of equipment.
Lack of supervision.
Misuse, movement or alteration of hire items.
Weather conditions.
Third-party actions.
Events outside our reasonable control.
Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of statutory rights.
24. Events outside our control
Spinning Top Activities will not be liable for failure or delay caused by events outside our reasonable control.
This may include severe weather, traffic disruption, vehicle breakdown, illness, accident, supplier failure, venue closure, power failure, fire, flood, strikes, legal restrictions, emergencies or other unexpected events.
Where possible, we will contact you as soon as reasonably practical and try to provide an alternative solution.
25. Complaints
If you are unhappy with any part of our service, you must contact us as soon as possible.
Complaints should be sent to:
Email: info@spinningtopactivities.com
Please include your name, booking details, event date and a clear explanation of the issue.
We will review the matter and aim to respond within a reasonable time.
26. Privacy and cookies
We collect and use personal information in line with our Privacy Policy.
This website may use cookies and similar technologies in line with our Cookie Policy.
Please read our Privacy Policy and Cookie Policy for more information.
27. Changes to these Terms & Conditions
Spinning Top Activities may update these Terms & Conditions from time to time.
The latest version will always be published on this website.
The terms that apply to your booking will usually be the terms in place at the time your booking is confirmed, unless changes are required by law.
28. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be dealt with by the courts of England and Wales, unless consumer law gives you the right to bring a claim elsewhere.