Privacy Policy

Last updated: 07/07/2026

This Privacy Policy explains how Spinning Top Activities collects, uses, stores and protects personal information when you use this website, contact us, make an enquiry, request a quote, place a booking or use our services.

Spinning Top Activities is responsible for deciding how your personal information is used. This is known as being the data controller.

1. Who we are

Spinning Top Activities
164 Honey Pot Lane
Stanmore
HA7 1EE

Phone: 07391 232897

Email: info@spinningtopactivities.com

2. Information we may collect

We may collect personal information when you contact us, submit a website form, make an enquiry, request a quote, place a booking, attend an event or communicate with us by phone, email, social media or messaging platforms.

The information we may collect includes:

Your name.

Your phone number.

Your email address.

Your address or event location.

Details about your event, including the date, time, venue, type of event, number of guests, theme, package requirements and setup information.

Information needed to provide personalised items, such as names, ages, initials, messages, colours, themes and design preferences.

Payment and billing information.

Messages, enquiries and correspondence you send to us.

Images, videos or event content where you have provided this to us, or where we have permission to use it.

Website usage information, such as IP address, browser type, device information, pages visited and how you interact with the website.

Where relevant, you may also choose to provide information about accessibility needs, dietary requirements, allergies or other event requirements. Please only provide this information where it is necessary for the event or service being requested.

3. How we collect your information

We may collect your information when you:

Use our website.

Submit a contact form.

Request a quote.

Make a booking.

Purchase or request personalised items.

Attend an event where we are providing services.

Send us images, design references, names or event details.

Interact with our social media pages.

Accept cookies or tracking technologies on our website.

4. How we use your information

We may use your personal information to:

Respond to enquiries.

Provide quotes.

Process bookings.

Confirm event details.

Deliver event hire, decor, entertainment, personalised items and related services.

Create personalised items based on your chosen design, theme or wording.

Manage payments, invoices and records.

Communicate with you before, during and after your event.

Arrange delivery, setup, collection or venue access.

Deal with changes, cancellations, complaints or customer service issues.

Improve our website, services and customer experience.

Send marketing updates where you have agreed to receive them.

Protect our business, website, staff, customers and legal rights.

Comply with legal, tax, accounting and regulatory obligations.

5. Lawful basis for using your information

We only use personal information where we have a valid lawful basis to do so.

We may use your information because it is necessary to provide a service you have requested, such as responding to an enquiry, preparing a quote, processing a booking or delivering an event service.

We may use your information because we have a legitimate business interest, such as managing customer relationships, improving our services, keeping business records, responding to disputes and protecting our website.

We may use your information where we need to comply with a legal obligation, such as keeping accounting, tax or business records.

We may use your information where you have given consent, such as for certain marketing communications, cookies, testimonials, photographs, videos or promotional content.

Where we rely on consent, you can withdraw your consent at any time.

6. Children’s information

Many of our services relate to children’s parties and family events. We may receive limited information relating to children where it is necessary for the service being requested.

This may include a child’s first name, age, party theme, personalised wording, or information needed to prepare personalised items.

We only collect children’s information where it is provided by a parent, guardian or responsible adult, and only where it is relevant to the event or service.

7. Photos, videos and event content

We may take or receive photos and videos of our setups, decor, personalised items, party displays or event work.

We may use this content for our portfolio, website, social media, marketing or promotional materials where we have permission to do so.

We will not intentionally use close-up images of children or guests for marketing without appropriate permission.

If you want an image or video removed from our website or social media, please contact us using the details in this policy.

8. Marketing communications

We may send marketing messages about our services, offers, packages, new products or event ideas where you have agreed to receive them or where we are otherwise allowed to do so by law.

You can unsubscribe or ask us to stop sending marketing messages at any time by contacting us at:

info@spinningtopactivities.com

We will not sell your personal information to third parties for marketing.

9. Who we may share information with

We may share personal information with trusted third parties where necessary to run our business and provide our services.

This may include:

Website hosting providers.

Email and communication providers.

Payment processors.

Booking or form providers.

Accountants or professional advisers.

Delivery, courier or logistics providers.

Event staff, contractors or suppliers helping us provide the service.

Design, print or production suppliers for personalised items.

IT, security and website support providers.

Analytics, advertising or marketing platforms, where cookies or consent settings allow this.

Legal, regulatory, tax or law enforcement bodies where required.

We only share information where necessary and expect third parties to handle information securely.

10. Payments

Where payments are made online or through a third-party payment provider, your payment details may be processed directly by that provider.

We do not usually store full card details ourselves.

Payment providers may process your information in line with their own privacy policies and security procedures.

11. Cookies and website tracking

This website may use cookies and similar technologies to make the website work properly, understand how visitors use the site and support marketing activity.

Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, may require your consent.

For more information, please read our Cookie Policy.

12. How long we keep your information

We only keep personal information for as long as necessary.

We may keep enquiry and booking information for as long as needed to provide the service, deal with customer service matters and keep accurate business records.

We may keep invoices, payment records and accounting information for the period required by tax and accounting rules.

We may keep marketing preferences until you unsubscribe or ask us to remove your details.

We may keep event photos, videos, testimonials and portfolio content until consent is withdrawn or the content is no longer needed.

When information is no longer required, we will delete it, anonymise it or securely store it in line with our legal and business obligations.

13. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include using secure systems, password protection, restricted access, trusted service providers and appropriate business procedures.

No website, email system or online service can be guaranteed to be completely secure. You should avoid sending highly sensitive information unless it is necessary.

14. International transfers

Some of the third-party services we use, such as website, email, analytics, payment, social media or cloud service providers, may process information outside the UK.

Where this happens, we expect appropriate safeguards to be in place to protect your personal information.

15. Your rights

You have rights over your personal information.

You may have the right to:

Request access to the personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Ask us to delete your information.

Ask us to restrict how we use your information.

Object to certain uses of your information.

Withdraw consent where we rely on consent.

Ask for your information to be transferred where applicable.

Complain if you are unhappy with how your information is handled.

To make a request, contact us at:

info@spinningtopactivities.com

We may need to verify your identity before responding to a request.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You can contact us at:

Spinning Top Activities
164 Honey Pot Lane
Stanmore
HA7 1EE

Phone: 07391 232897

Email: info@spinningtopactivities.com

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

17. Links to other websites

This website may contain links to third-party websites, social media pages, booking platforms or external services.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing personal information.

18. Changes to this Privacy Policy

Spinning Top Activities may update this Privacy Policy from time to time to reflect changes to our website, services, business operations or legal requirements.

The latest version will always be published on this website.